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JD02職能
Collect02and02check02orders02from02sales02team,02customers,02by02telephone,02fax,02email,02etc.
收集并檢查從銷售團隊、客戶處通過電話、傳真以及郵件等途徑收到的訂單
Complete02order02approval02flow02and02order02entry02in02System,02accurate,02completely02
準時、準確的完成訂單審批以及系統的錄入工作
Follow02up02credit02blocked02orders02and02feedback02the02information02to02Business02team02in02time
跟進資信被鎖訂單的進度,02及時將信息反饋給業務團隊
Proper02use02and02familiar02with02all02kinds02of02systems02or02tools02to02assist02to02handle02customer02inquires
合理并熟練運用各類系統或工具來輔助處理客戶來電問訊
Communicate02with02Sales,02finance,02logistic02for02order02release02related02issues02保持與銷售、財務、物流等部門就訂單相關問題的有效溝通
用人要求
Good02communication02skill02
良好的溝通技巧
Good02skill02on02Office02（Word,02Excel,02PPT）
熟練使用Office辦公軟件
Familiar02with02SAP02and02ERP02system02operation02software
熟悉運用SAP、ERP系統操作軟件
Strong02ability02to02work02under02pressure02and02good02professional02ethics,02independent02work02ability
具有較強的抗壓能力及良好的職業操守，獨立工作能力強
Above02302years02of02working02experience02in02customer02service,02candidate02with02Pharmaceutical02background02is02preferred
3年以上客服相關工作經驗，有醫藥行業相關工作經驗者優先錄取。
KPI02考核標準02
Receiving02收貨，Shipping02發貨
Order02Accuracy02訂單準確率0202020202
Order02Entry02on02Time02Rate訂單錄入及時性
Document02Management02單據管理02
Customer02Compliant02Rate02客戶投訴02
CRM02Issue02服務質量問題020202

上班地址：外高橋 需要有銷售訂單操作經驗